Restaurant Team Leader

Haddenham Garden Centre is a family-owned business which has been established for over 45 years. Our busy restaurant, The Gardeners Retreat is looking for a Team Leader to join our team to support the Restaurant Manager with the day to day running of the restaurant.

The position is full time (an average of 40 hours per week) and will include working alternate weekends with one weekday off per week. The hours of work each working day will be 9am to 5pm.

Key Responsibilities:

• Assisting the Restaurant Manager in supervising the front of house team, ensuring company standards are maintained at all times
• Managing the Front of House team when the Restaurant Manager and Front of House Supervisor are not available
• Playing an active role on the floor greeting and seating customers, cleaning and resetting tables, taking and serving orders of food and drink, operating our till system and processing customer payments.
• Setting standards of excellent customer service, leading by example and motivating the team to always put the customer first.
• Supporting all team members, as required with resolving customer complaints
• Setting up the bar and dining area to the correct standards and maintaining those standards at all times.
• Carrying out opening and closing routines as required, including cashing up and cleaning, to the standard that you will be trained to achieve
• Play a key role in the training and development of the Front of House Team
• Ensuring all Safer Food Better Systems procedures are monitored and adhered to in the Front of House at all times.

Skills/Experience required for the role:

• Previous experience of working in a Front of House or Barista position within a busy, fast paced restaurant or high-volume coffee outlet is essential for this role.
• Previous team leader/supervisory experience in a hospitality or customer-facing environment would be desirable
• Ability to set standards and inspire and motivate staff
• Ability to deliver excellent customer service in a fast-paced and pressurised environment
• Self-motivated and able to work on own initiative
• Someone who loves to not only set the standard, but raise the bar

Benefits:

• Share of gratuities of top of your regular salary
• Sociable daytime hours with no split shifts
• Attractive staff discounts after completion of probationary period
• Employee Assistance Programme
• On-site parking

If you feel you are the right candidate for the role, we would love to hear from you. Please email your CV and a short covering letter to Sam Hawkins at sam@haddenhamgardencentre.co.uk

Thank you for the interest you have shown in this vacancy. Unfortunately, due to the volume of applications that we receive, it is not possible to respond to everyone. Therefore, unless you hear from us within the next 14 days, your application for this vacancy will have been unsuccessful.